How Can We Help?

We're here to support your journey on Konnect

📧 Email Support

[email protected]

We typically respond within 24 hours

Frequently Asked Questions

What is Konnect?

Konnect is a calm social app for emotional expression. Share tiny moments as Sparks, build collaborative stories in Threads, chat with an AI Buddy in 22+ languages, and connect in private Inner Circles.

How do I connect with people?

Tap the search icon on the Home tab to find people by name or @handle. You can also tap the ··· menu on any Spark to Connect with the author. Connected users' sparks appear in your "For You" feed.

What are the feed tabs?

Your Home feed has four tabs: For You (sparks from people you're connected with), Global (all public sparks), Nearby (sparks near your location), and Circles (sparks from your Inner Circles).

What is an Inner Circle?

Inner Circles are private groups for sharing with trusted people. Create one from your Profile, invite members, and share sparks exclusively within the circle.

How does AI Buddy work?

Your AI Buddy is a personal companion with 26 unique personas. Choose a persona, type or speak your message, and get responses in real-time. It supports 22+ languages and remembers your conversations.

What are the subscription tiers?

Free: 5 Buddy personas, 30 messages/day, 3 avatars/day. Konnect+: 10 personas, 200 messages/day, unlimited translations. Buddy+: All 26 personas, unlimited messages, voice conversations.

How do I delete my account?

Go to Profile → Settings → Delete Account. All your data including sparks, messages, and media will be permanently removed.

How do I report inappropriate content?

Tap the ··· menu on any Spark, Thread, or profile, then select "Report." Our moderation team reviews all reports within 24 hours.

How do I block or mute someone?

Tap the ··· menu on any Spark and select "Report / Block / Mute." You can also visit their profile to block or mute them. Blocked users can't see your content or contact you.

Can I use Konnect in my language?

The AI Buddy supports 22+ Indian languages including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, and many more. Select your language in the Buddy chat.

Quick Resources

📋

Community Guidelines

Learn about our community standards

🔒

Privacy Policy

How we protect your data

📜

Terms of Service

Our service agreement

Mental Health Resources

If you or someone you know is struggling, please reach out to these resources: