How Can We Help?

We're here to support your journey on Konnect

📧 Email Support

[email protected]

We typically respond within 24 hours

Frequently Asked Questions

What is Konnect?

Konnect is a calm social app for emotional expression. Share tiny moments as Sparks, build collaborative stories in Threads, chat with an AI Buddy in 22+ languages, connect in private Inner Circles, and end the day with Tonight's Sky — a cosmic moment paired with an AI emotional reflection.

What is Tonight's Sky? 🌌

A daily cosmic moment from NASA's Astronomy Picture of the Day, paired with a short emotional reflection tuned to your mood. After 7pm local time it shifts to "Tonight's Sky" with deeper colors and a Late-Night Calm Mode. Save the image to your vault, place it on your Cosmic Diary, set it as your Buddy chat backdrop, or share-as-Vibe to post it directly to your feed. Tap "Tune to my week" to get an AI reflection that weaves your last 5 Buddy moments into tonight's image.

What is Search the Universe? 🔭

Browse NASA's free Image & Video Library by typing any term — "mars sunset", "andromeda", "ISS earth view", "pillars of creation". Tap any image to set as background or share as Vibe. Powered by NASA, no API key required.

What is Cosmic Mode?

A one-tap toggle on Tonight's Sky that overlays your chosen cosmic image as a soft 18%-opacity backdrop across every tab in Konnect — Home, Explore, Buddy, DMs, Profile. The whole app feels like one continuous cosmic atmosphere. Pair it with a Mood Room in Buddy to see a matching NASA image behind the room's particle effects.

How do Daily Streaks 🔥 work?

Three forgiving streaks tick up independently — one for opening Tonight's Sky, one for taking the daily Quiz, and one for chatting with Buddy. You start with 1 freeze token; earn +1 (capped at 3) every 7-day milestone. A freeze auto-shields a missed day so a single off-day doesn't reset you. Milestone celebrations fire at 3, 7, 14, 30, 50, 100, 200, and 365 days with tiered emotional copy.

What is For You Today?

A single, emotionally intelligent sentence at the top of Home that rotates daily. Free tier picks from 100 curated messages; Konnect+ and Buddy+ members get an AI-personalized card built from their recent activity. Tap Reflect to journal privately, Share as Vibe to post it, or Talk to Buddy to start a conversation seeded with that thought. Manage your morning push schedule under Profile → For You Today.

What's a Vibe?

Your current energy as a 24-hour status. Pick from 58 template phrases (Anime, Energy, Social, Mood, Work) or type your own. Choose a gradient, photo, your own uploaded image, or a NASA cosmic image as the background. On your own Vibes, tap the eye icon to see who viewed and the heart to see who reacted.

How do I connect with people?

Tap the search icon on the Home tab to find people by name or @handle. You can also tap the ··· menu on any Spark to Connect with the author. Connected users' sparks appear in your "For You" feed.

What are the feed tabs?

Your Home feed has four tabs: For You (sparks from people you're connected with), Global (all public sparks), Nearby (sparks near your location), and Circles (sparks from your Inner Circles).

What is an Inner Circle?

Inner Circles are private groups for sharing with trusted people. Create one from your Profile, invite members, and share sparks exclusively within the circle.

How does AI Buddy work?

Your AI Buddy is a personal companion with 26 unique personas across 22+ languages. Pick a persona, set your language, and chat by text or voice. Buddy remembers your moods over time, surfaces shared memories, builds trust scores, and weaves emotional callbacks into future replies. Pick a Mood Room (Rain Room, Midnight Train, Cozy Café, Space Drift…) to get atmospheric backdrops, haptics, and ambient audio.

How do DMs work?

Send private messages, photos, or short 15-second videos to anyone. All media auto-expires after 24 hours. Long-press to Edit (text) or Delete (for you or for everyone). Use Conversation Spark (✨ icon in the input) to get 3 AI-generated prompts when a chat goes quiet.

How do Badges work?

Each badge has 3 tiers — Bronze, Silver, Gold — across 6 categories: Spark Igniter, Vibe Voyager, Streak Keeper, Card Sender, Thread Weaver, and Community Heart. The moment you unlock a new tier we push-notify you with a celebratory share flow.

What are the subscription tiers?

Free: 5 Buddy personas, 30 messages/day, 3 avatars/day, full access to Tonight's Sky and Streaks. Konnect+: 10 personas, 200 messages/day, unlimited translations, AI-personalized For You Today. Buddy+: All 26 personas, unlimited messages, voice conversations, premium Mood Rooms.

How do I delete my account?

Go to Profile → Settings → Delete Account. All your data including sparks, messages, media, cosmic vault, and streaks will be permanently removed.

How do I report inappropriate content?

Tap the ··· menu on any Spark, Thread, or profile, then select "Report." Our moderation team reviews all reports within 24 hours.

How do I block or mute someone?

Tap the ··· menu on any Spark and select "Report / Block / Mute." You can also visit their profile to block or mute them. Blocked users can't see your content or contact you.

Can I use Konnect in my language?

The AI Buddy supports 22+ Indian languages including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, and many more. Select your language at first launch or in the Buddy chat. The language lock keeps Buddy from drifting between scripts mid-conversation.

Quick Resources

📋

Community Guidelines

Learn about our community standards

🔒

Privacy Policy

How we protect your data

📜

Terms of Service

Our service agreement

Mental Health Resources

If you or someone you know is struggling, please reach out to these resources: