How Can We Help?

We're here to support your journey on Konnect

📧 Email Support

[email protected]

We typically respond within 24 hours

Frequently Asked Questions

How do I reset my password?

On the login screen, tap "Forgot Password?" and enter your email. We'll send you a code to reset your password.

How do I enable two-factor authentication?

Go to Profile → Settings → Security & 2FA. You can choose between Email OTP or an Authenticator App.

How do I delete my account?

Go to Profile → Settings → Privacy & Data → Delete Account. Your data will be permanently deleted after a 30-day grace period.

How do I download my data?

Go to Profile → Settings → Privacy & Data → Download My Data. You'll receive a file with all your content and information.

How do I report inappropriate content?

Tap the ••• menu on any Spark, Thread, or profile, then select "Report." Our moderation team reviews all reports within 24 hours.

How do I block or mute someone?

Go to their profile, tap the ••• menu, and select "Block" or "Mute." Blocked users can't see your content or contact you.

Quick Resources

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Community Guidelines

Learn about our community standards

🔒

Privacy Policy

How we protect your data

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Terms of Service

Our service agreement

Mental Health Resources

If you or someone you know is struggling, please reach out to these resources: